Privacy policy

🔒 PRIVACY POLICY

Last updated: March 2026

This Privacy Policy describes how Solve At Home ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from solveathome.store (the "Site").

This policy is compliant with the General Data Protection Regulation (GDPR) for customers in the European Union and United Kingdom.

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

Browser type and version
IP address
Time zone and cookie data
Pages you view on the Site

When you make a purchase or attempt to make a purchase, we collect:

Name and billing/shipping address
Email address and phone number
Payment information (processed securely — we do not store card details)
Order details and purchase history

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Communicate with you about your account or orders
Prevent fraud and protect the security of our Site
Improve and optimize our store
Send marketing communications (only with your consent)

Sharing Your Information

We share your personal information with third parties only to help us provide our services:

Payment processors (Stripe) — to process transactions securely
Shipping partners and suppliers — to fulfill and deliver your orders
Shopify — our e-commerce platform provider
Analytics tools (Google Analytics) — to understand how our store is used

We do not sell your personal data to third parties.

Your Rights (GDPR — EU & UK Customers)

If you are located in the European Union or United Kingdom, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your personal data ("right to be forgotten")
Object to how we process your data
Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at: support@solveathome.store

Cookies

We use cookies to help us remember your preferences, understand how you use our site, and improve your experience. You can control cookie settings through your browser at any time.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.